๐๐๐๐ญ ๐๐๐๐ โ ๐๐จ๐ฎ๐ซ ๐๐๐ญ๐๐ซ-๐๐จ๐ฎ๐ซ๐ฌ ๐๐ซ๐จ๐๐ฅ๐๐ฆ ๐๐จ๐ฅ๐ฏ๐๐ซ
General
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๐๐๐ญโ๐ฌ ๐ญ๐๐ฅ๐ค ๐๐๐จ๐ฎ๐ญ ๐๐๐๐ ๐๐ง๐ ๐ก๐จ๐ฐ ๐ฌ๐ก๐ ๐ก๐๐ฅ๐ฉ๐ฌ ๐๐๐ก๐ข๐ง๐ ๐ญ๐ก๐ ๐ฌ๐๐๐ง๐๐ฌ
You may have received a call from AIVA and wondered what itโs about. AIVA is our intelligent voice assistant that helps manage non-emergency signals, at any time of day or night.
These include things like:
โข ๐๐๐ค๐๐ ๐๐๐๐๐ข๐๐๐
โข ๐ต๐๐ก๐ก๐๐๐ฆ ๐๐๐ค ๐ ๐๐๐๐๐๐
โข ๐ด๐๐ก๐๐-โ๐๐ข๐๐ ๐๐๐๐๐๐๐๐
โข ๐น๐๐๐-๐ก๐-๐๐๐๐ ๐ ๐๐๐๐๐ก๐
These signals matter and need attention, but they donโt always require an immediate armed response. Thatโs where AIVA comes in.
๐๐ก๐๐ญ ๐ก๐๐ฉ๐ฉ๐๐ง๐ฌ ๐ฐ๐ก๐๐ง ๐ ๐ง๐จ๐ง-๐๐ฆ๐๐ซ๐ ๐๐ง๐๐ฒ ๐ฌ๐ข๐ ๐ง๐๐ฅ ๐๐จ๐ฆ๐๐ฌ ๐ข๐ง?
AIVA will start by calling the first key holder on your profile. If thereโs no answer, sheโll move to the next key holder, and then the next, working through the full list.
As soon as a key holder answers, AIVA will guide them through a few simple voice prompts so they can acknowledge the alert and choose how it should be handled. Once a selection is made, AIVA takes care of the rest.
If no key holder answers, or no option is selected, the signal is then escalated to a human operator for intervention.
๐ ๐ช๐ฎ๐ข๐๐ค ๐ง๐จ๐ญ๐ ๐จ๐ง ๐ฏ๐๐ซ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง
If one of the options is to cancel response, AIVA will ask for a verification password. This is simply the last four digits of the number sheโs calling you on.
For example, if AIVA calls you on 041 401 2222, your verification password will be 2222.
AIVA plays an important role inside Atlas Security. By assisting with non-emergency signals, she helps our control room and armed response teams stay focused on emergencies where immediate action is needed.
Weโll continue sharing helpful info about AIVA so you know exactly what to expect when she calls.
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